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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our LG TV has sound but no picture. No previous problems. No

Customer Question

Our LG TV has sound but no picture.
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: No previous problems. No haven't tried turning it off.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. Nothing happens. Don't understand second part of question.
JA: How long has this been an issue? What happened right before this popped up?
Customer: TV was ok last night at 10.00pm.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Just turned it on at 1.30pm.
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Could you tell me the model number of the tv?

What do you have connected to the tv currently? Cable/satellite, dvd, etc?