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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can't get my TV to match with my surround system. It keeps

Customer Question

I can't get my TV to match with my surround system. It keeps telling me there is no audio signl coming from the TV
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Hitachi, Stand by I don
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, yes,
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought a surround system. it worked fine on the first day but now its giving me problems
JA: Anything else you want the TV expert to know before I connect you?
Customer: The surround system is a Samsung Sound Bar
Submitted: 3 months ago.
Category: TV
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Can you tell me what cords/connections you've used from the tv to the soundbar?