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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The info when I try to see what a movie is about is to large

Customer Question

the info when I try to see what a movie is about is to large and all of the info will not appear on the screen. also when watching the news, the banner at the bottom is to large. how can I reduce the size of the wording
JA: What's the model number of your TV? How old is it?
Customer: I don't have the model #, I am at work. but we bought it last Christmas. It was working fine until we had bad weather and kept losing the signal before it could run its test.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu works and yes the same problem on all sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few days, bad weather storm. would it help to reset
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Sorry for the delay! Regardless, I will do my best to provide you with excellent service. I have been helping people on this site since 2009. My main goal is to add you to the growing list of satisfied customers.

I see you were chatting with the site assistant. I am reviewing those details now and would like to hear from you asap so that I know you are ready to proceed.

-What is the model number of the tv?

-Who is your tv channel provider?