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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The red sensor is on but the remote causes the red light to

Customer Question

The red sensor is on but the remote causes the red light to go off but the TV will not come on
JA: What's the make and model of your tv? Have you tried unplugging it and leaving it off for a few hours?
Customer: yes that does work some of the time but not always
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The tv does not come on so menu is not displayed
JA: How long has this been an issue? What happened right before this popped up?
Customer: I moved the DVD player before it happened
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

What is the make/model of the tv?