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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No picture or sound, Smart tv probably 3 years old, I don't

Customer Question

no picture or sound
JA: What's the model number of your TV? How old is it?
Customer: Smart tv probably 3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I don't know we are on u-verse
JA: How long has this been an issue? What happened right before this popped up?
Customer: just today... we were fixing dinner in the kitch
JA: Anything else you want the TV expert to know before I connect you?
Customer: no I guess not the other tv is working fine
Submitted: 16 days ago.
Category: TV
Expert:  Jack replied 16 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when ready to proceed .

Customer: replied 16 days ago.
I don't know the model number where is it?
Expert:  Jack replied 16 days ago.

On the back cover

Expert:  Jack replied 16 days ago.

Sorry , cant use the phone just now

Expert:  Jack replied 16 days ago.

What is the tv doing now if anything ?
Is there a light or blinking light at the front , clicking sound from inside when you plug in the power cord or try to turn it on ?
Or completely dead no activity whatsoever ?