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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14375
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Sound went off on our pretty new Vizio TV. I'll go look!Hard

Customer Question

Sound went off on our pretty new Vizio TV.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: I'll go look!Hard to read in back...M4711-A2??
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, my son tried for almost an hour to trouble shot!!
JA: How long has this been an issue? What happened right before this popped up?
Customer: Playing loudly one day, I had to turn it down when it went on. Next day, no sound at all!!
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: What are you trying to have me do?
JA: Anything else you want the TV expert to know before I connect you?
Customer: No...Beautiful picture still. Oh, yes...Sound comes from on/off box; not the cable handheld device!
Submitted: 4 months ago.
Category: TV
Expert:  Anthony_Infotech replied 4 months ago.

Hello

Welcome

Please re-boot any satellite or cable box you may be using by unplugging the box from wall-power wait 5 mins then re-plug back in again, it will be a good idea to do the same with the TV at the same time.

We find software glitches within the box can cause this

Let me know how this works out, if it works out good would you please rate the answer positively by using the rating bar of stars usually at the top of the page with this post

Any issues let me know please

Thanks again

Anthony