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Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have snow on mt TV screen. My other tv on the same plan is

Customer Question

I have snow on mt TV screen. My other tv on the same plan is OK so it is not the service provider
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Hello Alister,

Can you tell me if you have a cable/satellite BOX connected to the toshiba? If so, can you please have a look at the back of the toshiba, and tell me exactly where (which port, they are all labeled) the box is connected, such as hdmi1, hdmi2, video1, etc?