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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am unable suddenly to get amazon or netflix on my Samsung

Customer Question

I am unable suddenly to get amazon or netflix on my Samsung smart tv. I can get Hulu and other sites. Can you helo
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: About 4 years UN40EH5300FXZA model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes tv menu works and no to same problem
JA: How long has this been an issue? What happened right before this popped up?
Customer: A month or more. And nothing happened right before. ONe day it was there the next day not
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Do you get any error messages when you try to open those, or are they not even showing as an option at all?