I'm John. I have a about a 12 in14 inch Vizio tv hooked to my cable wire. (No box). I tried to change channels and the screen turned blue and flashes "no signal" I have two controllers. one is Vizio and the other is motorola. I usuually use the motorola for on/off
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: about 6 years old. Don't use it much. Hard to see the model number.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. the tv menu works. I inputted hdmi
I, but it doesn't seem to want to stay there.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started today. I have another vizio in the othere room hooked up to the cable wire and it works ok. Trouble started when I used the VIzio controller to try to switch channels.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't know what to suggest, so go right on ahead.