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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22021
Experience:  Custom home theater installer, authorized dealer top brands.
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Got a jamed and stuck disk jamed in my 19 inch audiovox

Customer Question

got a jamed and stuck disk jamed in my 19 inch audiovox tv/vcr combo. how do iget it out?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: 7 yers old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works. disk is jamed and wony play or ject
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 months and i pushed the disk in too hard
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Unfortunately this is most often a hardware failure (bad motor, worn gear, loose belt, etc in the ejection mechanism, faulty switch or sensor, or just an obstruction by a disc that is out of place)

There are a few things you can try:

First unplug power for at least an hour, then press and hold the power/on button while plugging back in, and keep holding for another 60 seconds. If it still doesn't open, repeat the process but with the eject button instead of power.

If it still does not open, pick the unit up and shake/tilt the player side to side gently, hopefully dislodging the stuck disc inside that could be preventing it from opening, then try to open again.

If none of these help, then there is an internal hardware defect, which will need to be repaired.

If it gets to that point, I can advise you on service options.

Let me know the results, and I'll advise further, if needed.

Nathan