Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
You mentioned streaming to the appletv even when the tv is off, is there some other system here like an av receiver or soundbar?
Okay but what is the appletv connected to? Directly to the tv and nothing else?
Okay that is where you confused me a bit initially. You said when you stream it quits intermittently, even when the tv is off. So what exactly are you doing while the tv is off?
So where is the sound coming from then (via the appletv) if you have the tv shut off?
Okay, if the issue comes back let me know.