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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10319
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have a Seiki, Model SE50Fy28, black screen, it has sound

Customer Question

I have a Seiki, Model SE50Fy28, black screen, it has sound and I can hear the different stations when I change the channels
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: I was watching TV and it went to black screen
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: screen is black, i cant see anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was watching tv, it happened yesterday
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result so we can proceed.

Customer: replied 3 months ago.
Will it right now, please stand by
Expert:  Shahid replied 3 months ago.

Sure, please take your time and reply back with the result.

Customer: replied 3 months ago.
I only agreed to $5.00 dollars, I didn't agree to be charged for anything else.
Expert:  Shahid replied 3 months ago.

Please contact customer service for any billing/ money question at following link/ number, I'm just a TV tech here and have no control over such matters..

http://ww2.justanswer.com/help
USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.

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