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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just received a smart tv and I cannot get it to turn on.

Customer Question

I just received a smart tv and I cannot get it to turn on. It says weak or no signal check antennae cable
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: It is SAMSUNG AND HAS A BLU RAY DISC PLAYER
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: i ONLY HAVE HAD IT FOR ONE DAY AND THE TV WENT ON AND IT WORKED. i THEN TRIED THE DISC AND i GOT THAT TO PLAY AND THAT IS ALL i HAVE DONE WHEN THAT MESSAGE CAME ON. nOTHING WORKS. iT IS ALL SNOWY AND SHOWS THAT MESSAGE. pLEASE NOTE i AM 86 YEARS OLD AND DO NOT UNDERSTAND ALL THE JARGON THAT YOU SMART PEOPLE DO
JA: I'm the TV Technician's Assistant. I work with them to help customers like you.
Customer: i PRAY YOU CAN HELP
JA: How long has this been an issue? What happened right before this popped up?
Customer: i GOT THE TV AS A GIFT YESTERDAY. i GOT THE TV ON AND i GOT THE DISC PLAYER TO WORK AND THEN THE MESSAGE CAME UP TO CHECK THE ANTENNAE CABLE CONNECTION OR TO RUN AUTO PROGRAM
JA: Anything else you want the TV expert to know before I connect you?
Customer: i HATE ELECTRONIC DEVICES AND i DO NOT KNOW WHY MY GRANDCHILCREN GOT ME THIS THING.
Submitted: 5 months ago.
Category: TV
Expert:  Steve G. replied 5 months ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.
Do you use a cable box for your TVs?
Is there a cable box connected to this new TV?
Let me know.
Steve