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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Somehow words are showing up on my tv screen (closed

Customer Question

somehow words are showing up on my tv screen (closed captioning I think) don't know what I did on my remote to cause that. How do I turn off closed captioning?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sony bought in 2010
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started this morning. I have no idea what I did to have this happen.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 5 months ago.
Category: TV
Expert:  Mike G. replied 5 months ago.

Sorry for the delay! A new design was put into place by the website that is blocking prompt replies to some customers. Regardless, I will do my best to provide you with excellent service. I have been helping people on this site since 2009. My main goal is to add you to the growing list of satisfied customers.

I see you were chatting with the site assistant. I am reviewing those details now and would like to hear from you asap so that I know you are ready to proceed.

NOTE: If you see a pop up for phone call service, it was not sent by me and I am not available by phone.

Expert:  Mike G. replied 5 months ago.

Who is your tv channel provider? comcast or directv or ......

Customer: replied 5 months ago.
Comcast
Expert:  Mike G. replied 5 months ago.

Do you get HD channels from comcast / is the comcast box connected with hdmi ?

Expert:  Mike G. replied 5 months ago.

Appears the site sent you an automatic pop up for phone call service. This was not sent by me, and I am not available by phone. In the mean time we can continue our chat...

Customer: replied 5 months ago.
Call me on my landline.(###) ###-####
Expert:  Mike G. replied 5 months ago.

The site sent you the phone call service. This was not sent by me, and I am not available by phone. In the mean time we can continue our chat...

Do you get HD channels from comcast / is the comcast box connected with hdmi ?

Customer: replied 5 months ago.
All I want to do is change my Facebook password.
Expert:  Mike G. replied 5 months ago.

Facebook? The question you asked was about closed captions on your tv screen.

Customer: replied 5 months ago.
How do I change my Password ***** Facebook? That's the only question I have,
Expert:  Mike G. replied 5 months ago.

open a new question.