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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22113
Experience:  Custom home theater installer, authorized dealer top brands.
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Can tune my tv wife pushed buttons unable to get picture, lg

Customer Question

can tune my tv wife pushed buttons unable to get picture
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: lg 42lg1or
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: not sure
JA: Anything else you want the TV expert to know before I connect you?
Customer: when i push menu setup pops up with auto tuning etc
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 1 month ago.

I need more info to help:

1) Does the set still have "Sound" from the program?

2) How do you receive programming- is there a Cable/SAT Box?

3) What remote do you normally use to change channels- the original TV remote, or the cable/SAT remote?

Customer: replied 1 month ago.
there is no sound all on the screen a lot of black dots
Expert:  Aric replied 1 month ago.

Okay, Please answer 2 and 3 as well. All of these questions are important.

Customer: replied 1 month ago.
no not phoning i am in south africa my bill will go through the roof
Expert:  Aric replied 1 month ago.

I'm not asking about a phone call- the site is, you can ignore it. Again, I asked three questions and you answered one of them. Please answer 2 and 3 as well. All of these questions are important.

Customer: replied 1 month ago.
sat dish
original remote
Customer: replied 1 month ago.
sorry no sound but if i push the sound it shows on the screen
Expert:  Aric replied 1 month ago.

Please shut the TV off then unplug the SAT box power cord for 10 seconds and plug it back in.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct Input.

Let me know what happens.

Customer: replied 1 month ago.
push input button and screen with tv av1 av2component 1&2 rgb pc hdmi 1/dvi hdm12 in this order
Expert:  Aric replied 1 month ago.

You need to know which specific Input you normally view your satellite box on. If you're unsure, follow the cables from the back of the box to the back of the TV. They are labeled where they plug into on the TV. Select the input that corresponds with the label.

Customer: replied 1 month ago.
we normally viewed it on av2
Expert:  Aric replied 1 month ago.

Okay, so select AV2. Any info at all from the box displaying on the TV?

Customer: replied 1 month ago.
it first displays av2 then changes to l+r
Expert:  Aric replied 1 month ago.

l+r?

Expert:  Aric replied 1 month ago.

I don't know what that means. You're saying you see "l+r" on your TV screen?

Customer: replied 1 month ago.
av2 shows first then to l+r then back to blank screen
Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Are you using only the tv here, or is there any type of audio/video system (receiver, soundbar, etc) connected?