Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
First yes this is paid support and you have already paid the agreed upon fee to the site to get to this point.
Initially can you please unplug power to the tv for a minute, replug, and let me know if that brings the sony back to normal?