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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Returned home from the Holiday and I have audio but no

Customer Question

Returned home from the Holiday and I have audio but no video. I can see video is there with a flashlight but screen is black
JA: What's the model number of your TV? How old is it?
Customer: Sharp AQUOS LC-40LE55OU
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works (we can see it by using a flashlight) And we switched to a DVD and no video Audio only
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was fine before leaving town. Turned it on tonight and no picture
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.