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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 21539
Experience:  Custom home theater installer, authorized dealer top brands.
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I cant get my JBL sound bar to connect to my bravia TV, its

Customer Question

hi i cant get my JBL sound bar to connect to my bravia TV
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: its lest than 12 months old and has both optical and arc connection
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: just purchasred JBL sound bar
JA: Anything else you want the TV expert to know before I connect you?
Customer: no all ok
Submitted: 22 days ago.
Category: TV
Expert:  Nathan replied 22 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 22 days ago.

Your connections are likely just fine, but there is often a formatting issue,

first thing go into the sony settings menu under audio and look for an output format option, setting that to pcm/stereo.

You may also have to set the tv speakers to off or external/theater.

Make sure as well that the jbl is set to the proper (arc/tv or optical/dig) input mode.

If that doesn't work please let me know the full model of both the tv and the soundbar.

Thanks,
Nathan

Expert:  Nathan replied 16 days ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan