Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Your connections are likely just fine, but there is often a formatting issue,
first thing go into the sony settings menu under audio and look for an output format option, setting that to pcm/stereo.
You may also have to set the tv speakers to off or external/theater.
Make sure as well that the jbl is set to the proper (arc/tv or optical/dig) input mode.
If that doesn't work please let me know the full model of both the tv and the soundbar.
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.