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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Blue screen and now remote wont work, abt 5 years sorry

Customer Question

Blue screen and now remote wont work
JA: What's the model number of your TV? How old is it?
Customer: abt 5 years sorry looking for model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: all we get is a solid blue screen we cant get any on the screen at all no matter
JA: How long has this been an issue? What happened right before this popped up?
Customer: we normally can fix it but at this point its been two weeks of nothing but blue screen its a VIZIO GV42L
JA: Anything else you want the TV expert to know before I connect you?
Customer: no sound , blue Screen and remote wont turn the tv on...
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Is it the vizio remote that won't work?
Does it not do anything at all (no volume, power, menu, etc)?

If you use the onboard buttons on the tv itself (volume, menu, power) do those do anything at all?