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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13949
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My tv. at this time the on light will not even come on, no

Customer Question

my tv. at this time the on light will not even come on
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: no sure can not find my papers about 3 and a half years at the most, it is a smart tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing will work. earler to I was watching it(I am on dish) when I lost my picture. up top it showed what channel I was on so I changed it, nothing, so I picke up my TV remosst and went to net flex. all was good there, shut it off and went to town. Now i can't even get it to come on
JA: How long has this been an issue? What happened right before this popped up?
Customer: nine or ten this morning when I lost the picture, but at that time I could still view Netfex
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: TV
Expert:  Anthony_Infotech replied 21 days ago.

Hello

Welcome

So you can't even get a power-light lit on the front of the set?you have bypassed any surge protector and gone directly to the socket with the set?

Anthony

Expert:  Anthony_Infotech replied 21 days ago.

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself, only this texting method which I consider the best way forwards, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.