my tv. at this time the on light will not even come on
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: no sure can not find my papers about 3 and a half years at the most, it is a smart tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing will work. earler to I was watching it(I am on dish) when I lost my picture. up top it showed what channel I was on so I changed it, nothing, so I picke up my TV remosst and went to net flex. all was good there, shut it off and went to town. Now i can't even get it to come on
JA: How long has this been an issue? What happened right before this popped up?
Customer: nine or ten this morning when I lost the picture, but at that time I could still view Netfex
JA: Anything else you want the TV expert to know before I connect you?