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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Second opinion] I have a Sceptre 32" television with a

Customer Question

Second opinion] Hi, I have a Sceptre 32" television with a vertical line going down the middle of the screen.
JA: What's the model number of your TV? How old is it?
Customer: let me check
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It's three years old, I don't know where to find the model number, and yes the same problem on all inputs. The TV menu works.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened a week ago and we are not sure what happened before this popped up. My son just turned on the TV and it was there.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No, that's it.
Submitted: 16 days ago.
Category: TV
Expert:  Nathan replied 16 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 16 days ago.

Is it possible to get the model number of the tv?
Does the line show over top of the sceptre menu screens also, or behind the menu?