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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have taken the t.v. all the way up to the highest chanel

Customer Question

good morning,i have taken the t.v. all the way up to the highest chanel and now it will not respond at all. HELP
JA: What's the model number of your TV? How old is it?
Customer: sorry i had to get the # D41n-E3 I just got it this passed thanksgiving
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: worked fine last night ,this AM is when It started
JA: Anything else you want the TV expert to know before I connect you?
Customer: don't think so
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 5 months ago.

- Can you please recheck TV model number?

D41n-E3 seems invalid model number.

Customer: replied 5 months ago.
D40N-E3 sorry
Expert:  Shahid replied 5 months ago.

Thanks, ***** ***** it, give me 5 minutes please.

Expert:  Shahid replied 5 months ago.

Is the TV connected to internet through wifi?

Also how do you get channels on this TV, through cable box?