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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am having trouble setting up a new tv, Just bought it.

Customer Question

I am having trouble setting up a new tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Just bought it. Un40H5003Af
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I think I likely pressed wrong info in attempting to set it up. How do I go back and set it. Or CAN I GET HELP on the phone?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I bought it yesterday and have been attempting to set it up this morning.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: TV
Expert:  Dan replied 1 month ago.

Hello, I'm Dan. What do you see on the TV screen right now?