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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a model M701d-A3 purchased 4/14. Dish is my satellite

Customer Question

I have a model M701d-A3 purchased 4/14. Dish is my satellite provider. About one month ago the mode somehow switched to expanded (parts of the picture roll off either side). I have checked the aspect setting and it says normal. I have also rechecked the Dish settings. Help
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Could you please get me the model number written on dish/ satellite receiver?

Thanks.

Customer: replied 1 month ago.
HPRSLNG (Hopper with Sling). Hope this helps.
Expert:  Shahid replied 1 month ago.

Thanks - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.