Facing TV Problems? Ask a TV Technician.
Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, bear with us; re-confirm and post back with the complete model number of the "...dvd surround..." Additionally, please describe how the dvd surround is connected to the TV using what kind of cable(s).
Hi again ,
As posted above; re-confirm and post back with the complete model number of the "...dvd surround..." Additionally, please describe how the dvd surround is connected to the TV using what kind of cable(s).
...and the model number of the surround system please?
Still, is there sound from the TV itself?
Please help me visualize:
On "...tried to hook hdmi from amazon prime to tv I get picture..." but no sound?
Sorry but I am receiving incomplete if not conflicting information hence to constantly review the above:
Thank you for the additional information.
Have you tried / can you please re-try:
Please post back results / observations of the above once tried.
From the Amazon Fire TV's HDMI port to the Hitachi TV's HDMI INPUT port.
"...did that I get picture and no sound now..."; please complete the statement....thanks
No sound on the JVC speakers or from the TV?
Thanks again for this information; tv sound is not working hence the use of the surround unit.
BUT there was sound from the JVC speakers when it was the Dish receiver that was connected to the Hitachi TV's HDMI INPUT port?
Then it would appear to be an issue with the Amazon Fire TV itself rather than the connections.
Have you considered / tried a RESET of the Amazon Fire TV ?
Press and hold the Select and ► Play/Pause buttons of the remote control at the same time for about 10 seconds.
This would confirm the Amazon Fire TV issue.
Are you able to go to the Fire TV's settings? Settings > Display and Sounds > Audio > Dolby Digital Output > Select Dolby Digital Plus OFF or Automatic or a setting/selection that may work ?
Yes please; in most instances it would be with the Dolby Digital Plus OFF.
You may even need to turn off the TV after the settings and unplug the Amazopn Fire TV for a few seconds, beforeplugging back in and turn back on the TV.
Please confirm; setting for Dolby Digital Plus is set to OFF ?
Then it would confirm an internal issue with the Amazon Fire TV and/or a compatibility with the Hitachi.
Is it possible to try / test the Fire TV with another HDMI capable TV?
An update when able please.
This would then serve as a test by process of elimination; Fire TV itself or a compatibility with the Hitachi.
Since there is video, there is still a hopeful / possible workaround with the Fire TV but would need inexpensive add-on device for the audio setup.
Tomorrow or when possible.
...and Happy New Year!
But as posted, a hopeful workaround.
This may be of interest as a workaround...
There are devices that "extracts" the audio from an HDMI signal. Please click HERE. The idea is to plug in the HDMI source to this device (extractor) and the output these devices to the TV still by HDMI BUT also provide another output that is analog red & white RCA jacks.
There are even versions that allow multiple / selectable HDMI sources. Click HERE.
This latter version may then accomodate all the Amazon Fire TV, the Dish receiver and even the DVD player HDMI outputs without unplugging anything to change source, still/retain HDMI video quality and more importantly provide audio to the JVC's INPUT R-AUX-L jacks from all sources including the Amazon Fire TV (of course if there is nothing wrong with the Fre TV).