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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our LG Smart TV does not have audio. We tried to put in a

Customer Question

Our LG Smart TV does not have audio. We tried to put in a Blue-ray Disc in our DVD player. The Sound went off.
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: This is the First time it has happened. We have not tried to unplugging the TV.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu is working. All sources have no audio.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened. We were trying to play a Blue-ray video
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: TV
Customer: replied 2 months ago.
I am hoping I mess-up the Audio setting on the remote control. Is there a set of original settings.
Customer: replied 2 months ago.
I tried the Q menu audio settings. It gave me a message that the sound was disabled. It would not give me an option to enable the sound.
Expert:  Dan replied 2 months ago.

Hello. I'm Dan, and I'd be happy to help. I need to know the make and model of the TV, please. Also, how old is it?