Facing TV Problems? Ask a TV Technician.
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- How old is the TV and how long it have has the problem?
OK, it seems main processor chip on main board of TV has got internal issue which is casing the trouble. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. Any other attempt to repair the TV will void the warranty.
Please call the store/ Samsung to get replacement TV under warranty cover to resolve the issue. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page. Thank you.
You're welcome. If you have any additional questions, feel free to ask.
Wish you good luck~