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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9850
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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It shuts off by itself after an hour or so, UN55KS9500FXZA 2

Customer Question

it shuts off by itself after an hour or so
JA: What's the model number of your TV? How old is it?
Customer: UN55KS9500FXZA 2 weeks
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu works I did factor reset and all
JA: How long has this been an issue? What happened right before this popped up?
Customer: since I got it just watching tv nothing special
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- How old is the TV and how long it have has the problem?

Customer: replied 1 month ago.
2 weeks and 2 weeks
Expert:  Shahid replied 1 month ago.

OK, it seems main processor chip on main board of TV has got internal issue which is casing the trouble. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. Any other attempt to repair the TV will void the warranty.

Please call the store/ Samsung to get replacement TV under warranty cover to resolve the issue. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Customer: replied 1 month ago.
Thabks
Expert:  Shahid replied 1 month ago.

You're welcome. If you have any additional questions, feel free to ask.

Wish you good luck~