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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
This is usually a signal/compatibility issue, go into the tv settings menu under audio and set the audio output format to pcm/stereo (instead of dolby/digital) and that should work. If it doesn't look for a similar adjustment within the netflix/amazon apps as well.
Let me know if that works for you.
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Great, glad that worked for you Sandy!
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