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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 24065
Experience:  Custom home theater installer, authorized dealer top brands.
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I am trying to set up a Visio aounbar to my sony Tv and it

Customer Question

Hi
JA: Hello. What do you want help with?
Customer: I am trying to set up a Visio aounbar to my sony Tv and it isn't working
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: Can't get sound from soundbaf
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Brand new TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: Sony Bravia 75"
JA: Anything else you want the TV expert to know before I connect you?
Customer: TV has worked fine I just bought and tried to connect Visio soundbar
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 months ago.

Can you tell me how you have connected it and the model number of the soundbar?

Customer: replied 5 months ago.
Vizio model SB3851-Do
Customer: replied 5 months ago.
HDMI to the hdmi arc on back on TV
Expert:  Nathan replied 5 months ago.

The arc connection may not work (it often doesn't between different brands),

but what you'd have to do is go into the sony menu under the speaker/audio setting and set it to external/theater, and also make sure the bravia link (hdmi control) functions are turned on.

Be sure too that the hdmi port on the tv that you use is actually the one labeled as ARC, there is only one of them and it is usually the hdmi2 port on most tvs.

Customer: replied 5 months ago.
While I was waiting for you I just shut off Tv and turned it back on and it worked
Customer: replied 5 months ago.
I am working on my subwoofer and remote speakers now
Customer: replied 5 months ago.
Sorry I didn't need your help. It just started working
Expert:  Nathan replied 5 months ago.

Thanks, ***** ***** know if you need help with pairing those other units.