How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My tivo wont work with my new cable box from infinity

Customer Question

my tivo wont work with my new cable box from infinity
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Sorry for the delay! A new design was put into place by the website that is blocking prompt replies to some customers. Regardless, I will do my best to provide you with excellent service. I have been helping people on this site since 2009. My main goal is to add you to the growing list of satisfied customers.

I would like to hear from you asap so that I know you are ready to proceed.

NOTE: If you see a pop up for phone call service, it was not sent by me and I am not available by phone.

Customer: replied 1 month ago.
ok
Expert:  Mike G. replied 1 month ago.

What is the model number of the Tivo?

What is the model number of the Comcast box?

Do you currently have picture/sound on the tv?

Customer: replied 1 month ago.
Tivo #TCD540040 Infinity #MA0942Z15372 Have Picture very little sound