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Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, bear with us; re-confirm and post back with the complete model number of the "...4 in 1 remote..."
Still, the described concern appears to be a compatibility issue and/or incorrect code programmed into the universal remote.
And, the simplest is to use an original remote. Please click HERE and HERE should you consider.