How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 43680
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

The TV itself is fine but we would like to use a wireless

Customer Question

The TV itself is fine but we would like to use a wireless Headset in combination with the 2nd person being able to hear the TV and are not sure what we are doing wrong to not be able to get the connection
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: RCA Scenium 32" - bought it about 1 month ago
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works but maybe we are not using the right sources/inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: We had just purchased the Headset yesterday and after charging it tried using it this afternoon
JA: Anything else you want the TV expert to know before I connect you?
Customer: We can
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 3 months ago.

I need more info:

1) When you say "Wireless Headset", do you mean BlueTooth headphones, or a wireless headphone that includes a "base" transmitter (brand and Model of the headphones would be helpful as well)?

2) What is the "Model Number" off of the back of the RCA Scenium 32"?

Expert:  Aric replied 3 months ago.

Please read my reply and postback to proceed.

Expert:  Aric replied 3 months ago.

Don't post duplicate questions, simply reply back here to proceed.

Customer: replied 3 months ago.
Headset6 is a 900MHz Wireless Headphones (HRF 385) I believe the Model No is SRC 3260A
Expert:  Aric replied 3 months ago.

Thanks, ***** ***** would use a base transmitter that connects with analog cables. Now I need the model number off of the back of the TV.

Customer: replied 3 months ago.
I thought this was a free service on the trial. If it is going to cost me $35 please cancel my call
Expert:  Aric replied 3 months ago.

I'm not available by phone, and I'm not privy to billing. If you need help postback with the model number of the TV as asked.

Customer: replied 3 months ago.
Is SRC32060A not the Model number?
Expert:  Aric replied 3 months ago.

No, it doesn't even show in a Google search. Are you pulling this off the sticker on the back of the TV?

Customer: replied 3 months ago.
I thought the sticker was the Serial Number
Expert:  Aric replied 3 months ago.

The model number is ***** the sticker on the back of the TV.

Expert:  Aric replied 3 months ago.

Here's an example: LED32B30RQ

Expert:  Aric replied 3 months ago.

Anything?

Customer: replied 3 months ago.
S/N A1605174010004069 is the number on the label
Customer: replied 3 months ago.
Thank you for trying
Customer: replied 3 months ago.
Good night
Customer: replied 3 months ago.
Why am I not able to click on a star to complete my rating?
Expert:  Aric replied 3 months ago.

Hello and sorry about that. I had opted out in the hopes that another expert could possibly help. However if you would like to rate to this point, there should be a rating bar at the top of the page. Thank you.