Have TV Questions? Ask a TV Technician
Hello, and thank you for using this service.I will help you now.
have you connected HDMI or other cables, but not able to get sound?
I sent you an offer for phone support, so I can walk you through setting this up properly over the phone. Would you like phone support? Would make things a lot easier.
if not, please tell me your video source. For example, cable box, or a dvd player.
Are you using a high quality and high speed HDMI cable from the TV to the receiver? This will be labelled as high speed on the cable itself in most cases.
If you have already gone through these steps on your TV, let me know. If not, please try, and let me know results:
On your receiver:
Set the HDMI CEC (RIHD) mentioned above to "On" on the unit, and make the following setting. 1. Press RCV on the remote controller and then press HOME. 2. Select "Setup" with the cursor buttons and press ENTER. 3. Select "11. HDMI Setup" with the cursor buttons and press ENTER. 4. Select "Audio Return Ch" with the cursor buttons and select "Auto".