Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
I need to ask you for some more information here:
1) Any idea how old this set is? Can you get the model number off the back of the TV?
2) WHAT specific sources ARE connected to the set? (ex: Cable/SAT box, DVD, etc.)?
3) IF you use the original Samsung remote and pull up the MENU- do the shadows AFFECT the MENU as well?