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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sound isnt working, emerson, yes and yes, I turned the thing

Customer Question

sound isnt working
JA: What's the model number of your TV? How old is it?
Customer: emerson
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned the thing on and a week or so
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 months ago.

What is the actual model number of your emerson tv?
What inputs are connected to it (antenna, cable box, satellite, dvd, etc) and have you lost sound on all of them?

Customer: replied 5 months ago.
i have a xbox1 a cable box and a sound bar connected and idk the model# ***** me look it up
Expert:  Nathan replied 5 months ago.

So is the sound working through the tv but not the soundbar, or the other way around ,or neither?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
this is the model#
Customer: replied 5 months ago.
Customer: replied 5 months ago.
i fixed it
Expert:  Nathan replied 5 months ago.

So everything is working now?

If so you likely just had the soundbar on the wrong input setting.