Have TV Questions? Ask a TV Technician
Hello there and welcome to Just Answer. I'm Steve and I will be assisting you today. I am an engineer with over 35 years of electrical and electronic training, repair and installation experience. I have been helping people via this web site since 2005.
You will likely see prompts for a phone call. *** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.
Ok, let's see what we can do here.I sounds like the TV did not come with Amazon Prime. Is that correct?If so, can you get me the full model number please? I am going to need that to assist you.I'll be here.Steve