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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot connect my hearing aid pilot to my samung smart tv.

Customer Question

I cannot connect my hearing aid pilot to my samung smart tv. I was told I need a converter
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: 1 year, tried new cables, mini, in the rear of the TV and it doesn't work. I connected the cable to my cable box and it works, but when I use my
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works, but I cannot get sound. Can I just do both with a cable or converter to the TV?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just yesterday when I first tried it.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Could you please give me the tv`s model number written on the back cover ?