How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44258
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

SCREEN GOES BLACK 5-7 SECS AFTER I TURN IT ON. SOUND STAYS

Customer Question

SCREEN GOES BLACK 5-7 SECS AFTER I TURN IT ON. SOUND STAYS ON
JA: What's the model number of your TV? How old is it?
Customer: 2201-39LB45R-A101083 MADE IN CHINA ABOUT 4 YRS
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: MENU WORKS, ONLY HAVE ONE TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: ABOUT 5 DAYS
JA: Anything else you want the TV expert to know before I connect you?
Customer: PHONE AND INTERNET HAD BEEN DOWN OVER THE WEEKEND
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 6 months ago.

When the screen goes black, if you use the original Insignia remote and press MENU, will the set's own MENU display?

Expert:  Aric replied 6 months ago.

Are you having website issues preventing you from replying?

Expert:  Aric replied 6 months ago.

Please unplug the Cable/SAT box from power and shut the TV off.

Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input.

Let me know what happens.

Expert:  Aric replied 6 months ago.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you on this as needed. The positive rating ensures I am credited for my work.