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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My sound is gone, I thought it was the Sonos sound bar, but

Customer Question

My sound is gone, I thought it was the Sonos sound bar, but I have disconnected that and still no sound, it has been cutting out intermittently for a couple of weeks
JA: What's the model number of your TV? How old is it?
Customer: Sharp kc-80uq17u, about 3.5 yts
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No sound on rolu
JA: How long has this been an issue? What happened right before this popped up?
Customer: About an hour now, not much, watching Big Bang theory , sound stopped,, started, 10-12 times, and now nothing
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nothing that I advance think of
Submitted: 4 months ago.
Category: TV
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please