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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14503
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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The picture comes on without sound and within a second the

Customer Question

the picture comes on without sound and within a second the picture goes black
JA: What's the model number of your TV? How old is it?
Customer: 6 years old UN55C6500VF
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: let me check
JA: How long has this been an issue? What happened right before this popped up?
Customer: the amazon fire works I recently had the cable changed but the tv in the other room works fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: TV
Expert:  Anthony_Infotech replied 6 months ago.

Hello

Welcome

If the amazon fire works OK this is very likely to be either the box (satellite or cable) that feed the set OR the lead from the set to the box ,please initially unplug from wallpower any satellite or cable box you are using be a good idea to do the same with the TVat the same time wait 5 mins then replug back in again let me know if there is any change please

If all is well a positive rating of 3 to 5 stars is appreciated thank you

Anthony

Expert:  Anthony_Infotech replied 6 months ago.

Do you need any more help please?

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony