Facing TV Problems? Ask a TV Technician.
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-When the screen goes black, does the sound keep playing?
-When the screen goes black, if you press MENU on the original tv remote or the tv itself, does anything show up on the screen?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **