Hi mike, I just purchased a JVC
39 inch tv. Upon inputting an Apple TV box through hdmi
the tv comes up with an "unsupported" message. My guess is that the tv isn't taking the output of the device so I'll need to change the picture settings? I just don't know what format to change it to. I've done trial and error with no success
JA: Can you guesstimate how old your JVC is? And just to clarify, what's the exact model?
Customer: It was just purchased two days ago brand new. The model is LT-39N370A (that's what it says on the manual at least)
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: it does. Everything else seems to be working besides plugging into the HDMI ports with the devices I have available
JA: How long has this been an issue? What happened right before this popped up?
Customer: it has always had the same message. Upon plugging in a device the tv thinks about it then says "unsupported"
JA: Anything else you want the TV expert to know before I connect you?
Customer: thats pretty much about it. I think the output of the device is just the wrong settings for the tv as my guess, but I'm obviously not a technician 😊