How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My problem is that I can no longer get onto Netflix. I have

Customer Question

My problem is that I can no longer get onto Netflix. I have spent considerable time speaking with a technician in the USA and he said I need to get in touch with Sony - something about a password. Many thanks, Pam
JA: What's the model number of your TV? How old is it?
Customer: Its a couple of years old and I will just go check on the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: KOL 50WB00C August 2015 TV is working but cannot get connected to Netflix
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last night my daughter watched a show on Netflix which stopped half-way so she then watched a different show without any problem. When I checked Netflix this morning it failed.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No, I just would like to be able to view Netflix thank you.
Submitted: 5 months ago.
Category: TV
Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

In order for the Netflix application to work, the TV must still be connected to the Internet. May I ask how the TV is connected to the Internet? (is it wirelessly connected or is it connected with a network cable)?

I will be standing by, looking forward to your response.

Thank you,
Jason