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Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11511
Experience:  25+ Years Experience in Computers and Electronics
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Trying to remove screen for parental control pin on Samsung

Customer Question

Trying to remove white screen for parental control pin on Samsung un55c6500vf. I currently have it unplugged in hope of resetting logic on v chip. Am I heading in right direction?
JA: What's the model number of your TV? How old is it?
Customer: Model is un55c6500vf
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Cable box works - sound & picture, which is behind white screen. Channel change works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just within the hour. Nothing to my knowledge!
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Customer: replied 4 months ago.
Expert:  Jack replied 4 months ago.


Is the tv asking for a 4 digits password/pin ?

Customer: replied 4 months ago.
parental control pin
Expert:  Jack replied 4 months ago.

O.k then if nobody ever changed it then the pin will be 0000

Expert:  Jack replied 4 months ago.

Use that to go in the parental control menu and turn it off

Customer: replied 4 months ago.
It won't let me enter any number
Expert:  Jack replied 4 months ago.

There is a message asking you for a PIN ?

Expert:  Jack replied 4 months ago.

Are there 4 empty spaces waiting for you to enter a number ?

Is it asking for a pin ?

Or you just have a blank white screen ?

Customer: replied 4 months ago.
White screen says, Set parental control pin. Enter a 4 digit numeric pin and press select > ____. Cancel. All in typed caps
Expert:  Jack replied 4 months ago.

O.k and is the remote doing anything ?

Customer: replied 4 months ago.
Expert:  Jack replied 4 months ago.

The default pin on these TV's is 0000

Can you turn the tv off and on again with the remote ?

Customer: replied 4 months ago.
Expert:  Jack replied 4 months ago.

but the digits don't work ??

Customer: replied 4 months ago.
Expert:  Jack replied 4 months ago.

I`m sorry but I have no idea on this one and will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Expert:  Michael Hannigan replied 4 months ago.

To remove the parental lock on a Samsung Series 5 LCD TV, , begin by pressing Menu. When the menu shows up, navigate to and select Setup. Next, navigate to Parental Lock, and press Enter. This will prompt a request for the user to enter a four-digit PIN code. If this does not work, then the problem would have to be with something other than the parental lock.