Have TV Questions? Ask a TV Technician
Hello,I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
That is the model of your TV. May I ask what the model of the wireless router or modem is?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I would love to help you, but I can only do so if you give me the information I am requesting. I need to know brand and model name of the router.
I will remote in real quick at no extra cost and obtain the needed information.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 71 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Are you using a PC or a Mac?
Which browser are you using?
You need to run the remote app on a computer. Are you able to do that?
Thank you. Can you please, run the remote on a computer?
I cannot do that. Sorry.
You just need to go to the page: http://remote.jasonfixedit.com and enter the code 71
Are you attempting to connect the TV again?
Does it see the signal?
I am not there. You have to give me the information that I request.
Does your TV see the signal when you search for wireless signals?
You are trying to connect your TV to your wireless Internet. I am asking you if the TV sees the wireless signal when you go through the motions of connecting the TV to the signal.
Okay. Then you are all set. Once you are connected, you are good to go.
Thank you for your time and patience today.
One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again, - Jason
In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"
My Profile page:
Okay. Now I understand that it is connected to the network, but you can't get into any apps. What does that mean?
What does it mean when you say, "cant get into any apps"?
Yes, you can go to Settings > System, and choose to factory reset it.
What options do you have?
Choose Time and Local Settings. What are your options now?
Thank you. After that is complete, reconnect it to the wireless signal and see if that is possible.
What is not working? Are you connected to the wireless signal?
Okay. Are you connected to the wireless signal? If so, what is the IP address and gateway on the TV/
Look in the Network Area.
What do you see when you go to the Network settings?
Yes. That is a problem. Turn DHCP on and save that. Once that is complete, test it once more.
Okay, will do. Please, remote me back into the computer as you did earlier.
After clicking the link above, enter the following two digit number: 01 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Yes, that needs to stay on. Otherwise, you would have to manually enter the IP addresses.
All is back as it was. Please, do not forget to rate my help on the top of this page, which is done by choosing the number of stars to rate me and clicking the Submit button.
You closed the remote connection application, earlier. I asked you to remember to come back here and rate my help. Until then, I cannot close the question out.