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Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 14709
Experience:  Several years of troubleshooting.
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Tv does not see the internet way. I put password in never

Customer Question

Tv does not see the internet way. I put password ***** never connects
Submitted: 1 month ago.
Category: TV
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 1 month ago.
It is Vizio e601ia3e
Expert:  Jason Jones replied 1 month ago.

That is the model of your TV. May I ask what the model of the wireless router or modem is?

Customer: replied 1 month ago.
I dont know do i need to get it
Expert:  Jason Jones replied 1 month ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 month ago.
Im not paying any more. Can you help me or not
Customer: replied 1 month ago.
R u there
Expert:  Jason Jones replied 1 month ago.

I would love to help you, but I can only do so if you give me the information I am requesting. I need to know brand and model name of the router.

Customer: replied 1 month ago.
Okay I'll be back
Expert:  Jason Jones replied 1 month ago.

I will remote in real quick at no extra cost and obtain the needed information.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 71 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 1 month ago.
Its not working just see a blank page
Expert:  Jason Jones replied 1 month ago.

Are you using a PC or a Mac?

Which browser are you using?

Customer: replied 1 month ago.
Im on my android phone
Expert:  Jason Jones replied 1 month ago.

You need to run the remote app on a computer. Are you able to do that?

Customer: replied 1 month ago.
Its an xfinity xb3 going into a netgear nighthawk router
Expert:  Jason Jones replied 1 month ago.

Thank you. Can you please, run the remote on a computer?

Customer: replied 1 month ago.
Send it to***@******.***
Expert:  Jason Jones replied 1 month ago.

I cannot do that. Sorry.

You just need to go to the page: http://remote.jasonfixedit.com and enter the code 71

Customer: replied 1 month ago.
Ok wait
Expert:  Jason Jones replied 1 month ago.

Thank you

Customer: replied 1 month ago.
R u still here
Expert:  Jason Jones replied 1 month ago.

Yes.

Expert:  Jason Jones replied 1 month ago.

Are you attempting to connect the TV again?

Customer: replied 1 month ago.
Ok trying it niw
Expert:  Jason Jones replied 1 month ago.

Ty

Customer: replied 1 month ago.
Okay it trying to connect
Expert:  Jason Jones replied 1 month ago.

Thank you

Customer: replied 1 month ago.
Its just searching nothing yet why
Customer: replied 1 month ago.
Unable to connect
Customer: replied 1 month ago.
Whats up
Expert:  Jason Jones replied 1 month ago.

Does it see the signal?

Customer: replied 1 month ago.
Well my guess is no if it's not connected
Expert:  Jason Jones replied 1 month ago.

I am not there. You have to give me the information that I request.

Does your TV see the signal when you search for wireless signals?

Customer: replied 1 month ago.
Not sure what u mean
Expert:  Jason Jones replied 1 month ago.

You are trying to connect your TV to your wireless Internet. I am asking you if the TV sees the wireless signal when you go through the motions of connecting the TV to the signal.

Customer: replied 1 month ago.
it show when i test and says I'm connected
Expert:  Jason Jones replied 1 month ago.

Okay. Then you are all set. Once you are connected, you are good to go.

Expert:  Jason Jones replied 1 month ago.

Thank you for your time and patience today.

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

http://JasonFixedit.com

Customer: replied 1 month ago.
No it says im connected but cant get into any a
Customer: replied 1 month ago.
Apps
Customer: replied 1 month ago.
Tv is not connecting
Expert:  Jason Jones replied 1 month ago.

Okay. Now I understand that it is connected to the network, but you can't get into any apps. What does that mean?

Expert:  Jason Jones replied 1 month ago.

What does it mean when you say, "cant get into any apps"?

Customer: replied 1 month ago.
Netflix no......youtube no etc...
Customer: replied 1 month ago.
Tv may be saying its connected but its not
Customer: replied 1 month ago.
Is their a way to reset this set
Expert:  Jason Jones replied 1 month ago.

Yes, you can go to Settings > System, and choose to factory reset it.

Customer: replied 1 month ago.
Their is no system located on this set
Customer: replied 1 month ago.
Under settings
Expert:  Jason Jones replied 1 month ago.

What options do you have?

Customer: replied 1 month ago.
Under settings. ..imput source
Name imput
Game mode
Menu language
Time and local settings
Smart interactivity
Power indicator
Expert:  Jason Jones replied 1 month ago.

Choose Time and Local Settings. What are your options now?

Customer: replied 1 month ago.
I just reset it under their
Expert:  Jason Jones replied 1 month ago.

Thank you. After that is complete, reconnect it to the wireless signal and see if that is possible.

Customer: replied 1 month ago.
Ok
Expert:  Jason Jones replied 1 month ago.

Thank you

Customer: replied 1 month ago.
Trying it now
Expert:  Jason Jones replied 1 month ago.

Thank you.

Customer: replied 1 month ago.
Still not working at this point
Expert:  Jason Jones replied 1 month ago.

What is not working? Are you connected to the wireless signal?

Customer: replied 1 month ago.
I can't get on nexflix from my set
Expert:  Jason Jones replied 1 month ago.

Okay. Are you connected to the wireless signal? If so, what is the IP address and gateway on the TV/

Customer: replied 1 month ago.
Hang on ill check...where do i find this
Expert:  Jason Jones replied 1 month ago.

Look in the Network Area.

Customer: replied 1 month ago.
I dont c it
Expert:  Jason Jones replied 1 month ago.

What do you see when you go to the Network settings?

Customer: replied 1 month ago.
Dhcp was off should it be on
Expert:  Jason Jones replied 1 month ago.

Yes. That is a problem. Turn DHCP on and save that. Once that is complete, test it once more.

Customer: replied 1 month ago.
It works now. Please put setting back to there original setting
Expert:  Jason Jones replied 1 month ago.

Okay, will do. Please, remote me back into the computer as you did earlier.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 01 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 1 month ago.
Okay wait. So does that always need to be on
Customer: replied 1 month ago.
Dhcp
Expert:  Jason Jones replied 1 month ago.

Yes, that needs to stay on. Otherwise, you would have to manually enter the IP addresses.

Expert:  Jason Jones replied 1 month ago.

All is back as it was. Please, do not forget to rate my help on the top of this page, which is done by choosing the number of stars to rate me and clicking the Submit button.

Thank you.

Expert:  Jason Jones replied 1 month ago.

You closed the remote connection application, earlier. I asked you to remember to come back here and rate my help. Until then, I cannot close the question out.

Thank you,

Jason