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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20344
Experience:  Custom home theater installer, authorized dealer top brands.
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I just got xfinty cable service and I can not get remote

Customer Question

hello
JA: Hi. What do you want help with?
Customer: I just got xfinty cable service and I can not get remote control to work with the TV
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: be right back
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu does not work
JA: How long has this been an issue? What happened right before this popped up?
Customer: modle #55V569A V6G001760
JA: Anything else you want the TV expert to know before I connect you?
Customer: This is the first time I have turned this TV on
Submitted: 6 days ago.
Category: TV
Customer: replied 6 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 days ago.
The remote is universal (xfinity)
Customer: replied 6 days ago.
The remote works theDVR box
Expert:  Nathan replied 5 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 days ago.

Hello,

11145 is the specific IR codeset attributed to your model.

Please give that a try when programming your remote, and if you get stuck or need more help just let me know.

Thanks,

Nathan

Expert:  Nathan replied 14 hours ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan