Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;Please let me know when you are ready to proceed .Also ,Could you please give me the tv`s model number written on the back cover ?
O.k then which remote do you use when you zoom in ?
Is it the TV's remote ?
look on the cable box remote for a button that may be called something like ; zoom, size, format, aspect , HDzoom etc. , often has a pound (#) symbol on it or a star and sits below the digits 7 or 9 , try to press that button repeatedly to toggle between the different aspect ratio`s.Between the 2 remotes (tv and cable box)you should be able to find the correct aspect ratio /format.
Look in your TV's menu under picture and perhaps "advanced settings" you should see something in there about the aspect ratio , that and the cable box remote will fix this problem