Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
This is a paid support service. If the tv is more than a year old samsung will not help you, and even if it is they will typically try to blame your other components rather than providing any real help.
If you wish to continue, with the understanding that this is not free, please give me the model number of the tv.
I cannot, we're all independent techs on our own personal time here, but you may from the help page.
If you decide you need more help with it, feel free to get back in touch.