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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Getting a "No Signal" on TV, VIZIO bout a year,? Internet

Customer Question

Getting a "No Signal" on TV
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: VIZIO bout a year
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: ? Internet and phone are fine.Set top box powers on from the Verizon remote. TV powers on from a generic remote..
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days..suspect cleaning lady or dogs futzed with something...
JA: Anything else you want the TV expert to know before I connect you?
Customer: This might be easier over the phone...
Submitted: 5 months ago.
Category: TV
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please