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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv screen darkens at the top and flashes clear and darkens

Customer Question

tv screen darkens at the top and flashes clear and darkens left top corner much warmer than the rest of the tv
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: tv on file under owner ron leoni alexandria va. bought at hh gregg
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: on all channels flashing dark and clear bottom third of screen not affected
JA: How long has this been an issue? What happened right before this popped up?
Customer: reported the problem over 30 days ago
JA: Anything else you want the TV expert to know before I connect you?
Customer: no sound is fine it is just the flashing dark problem
Submitted: 8 days ago.
Category: TV
Expert:  Mike G. replied 8 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-What is the model number printed on the back of the tv?

-What is the purchase date?

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Customer: replied 8 days ago.
talked to samsung directly i want to cancel